FAQ

Email : admin@kayegypt.com

Shipping:

Orders typically arrive between 2-3 business days all over Egypt from the day of dispatch.

We do not ship during holidays.

Shipping Costs:  

• Cairo, Giza & Helwan : 85 LE
• Alexandria : 90 LE
• Redsea : 110 LE
• Delta : 100 LE

• Cash on Delivery (COD)
• Credit/Debit cards
• Valu

We hope you will be satisfied with your purchase,
however if you wish to return or exchange your order, please view our policies.

Return/Exchange Policy :

• You may return/exchange your order within 14 days of original purchase date.
• Proof of purchase must be provided (order number).
• Items must be in original and unused condition.
• Items must be in original packaging.
• We do not accept products bought from outlets. You can only return/exchange products bought from our ONLINE store.
• Products on sale are not eligible for return or exchange.
• In case of exchange or return, shipping fees are applied (you will be notified with fees).

Please note that KAY has the right to refuse the return/exchange if products don't meet our conditions.

Refund:

• Refunds will be issued once we receive and inspect the returned item. We will notify you of the approval or rejection of your refund. In case of refusal, the order will be returned to the original shipping address with shipping fees applied. (please note that all orders go through an inspection process before being shipped)
• We do not offer cash refunds. In case of cash payment, we can offer bank transfers or instapay.
• Please note that it can take up to 14 working days to receive your refund depending on your bank.
• Please note that shipping fees are non-refundable.

In case of Return or exchange please email us at admin@kayegypt.com. We will schedule a pickup date with additional fees.