Your Privacy Choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

1. Order Cancellations

We take pride in the quality of our products. However, due to the sensitive and delicate nature of our pieces, they may be damaged if mishandled. To minimize these issues:

  • If a customer refuses or cancels a Cash on Delivery (COD) order more than twice, our system will automatically flag their account.
  • To be removed from the blacklist, the customer must place and prepay their next order online.

2. Ordering

For Cash On Delivery (COD) orders exceeding 15,000 L.E., an online payment is required. A member of our team will reach out to you via WhatsApp to arrange the payment.

3. Shipping

At KAY, we aim to process and deliver your order as efficiently as possible. Please review our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after order being placed.
  • Orders placed during weekends, public holidays, promotions, or peak seasons may require additional processing time.
  • Once your order has been shipped, you will receive a confirmation message/email with tracking details.

Delivery Time

Estimated delivery times:

  • Cairo & Giza: 1–3 business days
  • Other governorates: 2–7 business days

Delivery times are estimates and may vary due to weather conditions, operational delays, holidays, or courier availability.

Delivery Attempts

Our courier partner will attempt delivery up to three (3) times to complete your order.

Prior to delivery, the courier may send a text message and/or contact you using the details provided at checkout. Customers are kindly requested to remain reachable and ensure contact information is accurate.

If the courier is unable to reach the customer or receives no response after contact attempts, this may result in delivery delays or rescheduling to a later delivery date.

If all delivery attempts are unsuccessful

Order Changes & Address Updates

If you need to update your shipping address or make changes to your order, please contact us as soon as possible after placing the order. Once an order has been dispatched, modifications may not be possible.

Delays

While we strive to deliver on time, delays may occasionally occur due to technical issues, courier delays, public holidays, weather conditions, or circumstances beyond our control.


4. Repairs & Warranty

  • All products come with a 3-month warranty.
  • Items sent back for repair must include all hardware and accessories. Missing parts may be replaced at an additional cost (if available or applicable).
  • Inspection takes up to 7 days, and repairs may take up to 20 days.
  • Manufacturing defects will be repaired free of charge.
  • We do not cover:
  • Scratches, abrasions, or signs of misuse.
  • Damage to raffia or natural materials due to handling.
  • Normal wear and aging.
  • Loss of hardware or accessories.
  • Rusting of hardware.
  • Please avoid contact with oils, makeup, perfumes, excessive sunlight, humidity, or creams, as they can cause staining or rusting. These are not considered defects.

 5. Exchanges and returns 

We hope you will be satisfied with your purchase,

However, if you wish to return or exchange your order, please view our policies.

  • Return/Exchange Policy :
  • You may return/exchange your order within 14 days of the original purchase date.
  • We understand the importance of verifying your order before making a payment. However, we’ve experienced frequent mishandling during this process.

    To preserve the condition of our products and packaging, couriers are not allowed to open packages upon delivery.

    If you are unhappy with your order, please contact us via email, we’re happy to assist with returns.
  • Proof of purchase must be provided (order number).
  • Items must be in original and unused condition.
  • Items must be in original packaging.
  • We do not accept products bought from outlets. You can only return/exchange products bought from our ONLINE store.
  • Products on sale are not eligible for return or exchange.
  • Customers are responsible for all additional shipping costs associated with the return and exchange of products. 
  • We do not offer refunds for gifts.  However, we would be pleased to arrange an exchange for products of more or similar value.

Please note that KAY has the right to refuse the return/exchange if the products don't meet our conditions. 

Refund: 

  • Refunds will be issued once we receive and inspect the returned item. We will notify you of the approval or rejection of your refund. In case of refusal, the order will be returned to the original shipping address with shipping fees applied. (Please note that all orders go through an inspection process before being shipped.)
  • We do not offer cash refunds. In case of cash payment, we can offer bank transfers or InstaPay.
  • Please note that it can take up to 14 working days to receive your refund, depending on your bank.
  • Please note that shipping fees are non-refundable.


In case of return or exchange, please email us at admin@kayegypt.com. We will schedule a pickup date with additional fees.